Terms & Privacy

1. Scope of supply

PH Peptides supplies research chemicals, including peptides and related reagents, solely for laboratory research and analytical purposes. Our products are not medicines, drugs, dietary supplements, or cosmetics, and must not be administered to humans, ingested, or used for any diagnostic, therapeutic, veterinary, or performance purpose. All products are supplied to purchasers acting in the course of a business, research institution, or professional practice for laboratory use — not to consumers for personal use.

2. No responsibility for misuse

The buyer assumes full and sole responsibility for the safe handling, storage, and lawful use of all products once delivered. PH Peptides accepts no responsibility, and excludes all liability, for any loss, injury, damage, or legal consequence arising from the misuse, improper handling, or unauthorised application of our products. No claim relating to misuse will be entertained.

3. Eligibility to purchase

Orders must be placed by persons aged 18 or over who are competent to handle research materials safely, acting in the course of a business, research institution, or professional practice. By placing an order you confirm that you have the facilities and competence to handle research chemicals safely and that you will comply with all applicable UK legislation. We reserve the right to refuse or cancel any order at our sole discretion, including where we believe a purchase may not be for legitimate research.

4. Orders and payment

Orders are placed through the website and confirmed by email. Once your order is received we will contact you with payment and delivery instructions. Prices are shown in GBP, include any applicable taxes, and may change without notice; the price confirmed at the time of order applies. PH Peptides is not registered for VAT, so no VAT is charged.

5. Delivery and cold chain

Orders are dispatched cold-chain from our facility, usually on the next working day. UK delivery normally takes 1–3 working days, and a next-day option is available. These times are estimates only; we are not liable for carrier delays. Title and risk pass to the buyer on delivery. If a product arrives damaged or incorrect, contact us within 7 days so we can resolve it.

6. Cancellation, returns and refunds

Right to cancel. If you are a consumer, you have the right to cancel your order within 14 days of receiving the goods without giving a reason. To cancel, email us at phpeptides@mail.co.uk before the 14-day period expires, quoting your order number. We will refund the price of the goods and the standard delivery charge within 14 days of your cancellation, using the same payment method you paid with. You are responsible for the cost of returning the goods, which must arrive unopened, unused, and in their original packaging.

Sealed goods that have been unsealed after delivery, and goods that have been reconstituted or improperly stored, cannot be returned for health-protection and hygiene reasons. Orders placed by a business or research institution for laboratory use are not consumer sales, so this right to cancel does not apply to them.

Faulty or incorrect goods. If a product arrives damaged, incorrect, or not as described, contact us within 7 days of delivery and we will replace it or refund you in full, including the cost of returning it.

7. Product information and purity

Purity figures and analytical data are provided in good faith based on third-party laboratory testing of the stated batch. This information is for research planning only and is not a warranty of fitness for any particular purpose. Products are supplied strictly as laboratory reference materials. Analytical documentation for the batch you receive is available on request.

8. Prohibited uses

It is a strict condition of sale that our products are not used for human consumption, self-experimentation, veterinary treatment, doping, or resale as consumer products. Any order suspected of breaching this condition will be cancelled and no refund issued.

9. Complaints

If you are unhappy with your order or our service, email us at phpeptides@mail.co.uk. We will acknowledge your complaint within 5 working days and aim to resolve it within 28 days. We are not obliged to use an alternative dispute resolution (ADR) provider, and nothing in these terms affects your statutory rights.

10. Governing law

These terms are governed by the laws of England and Wales. Nothing in these terms affects statutory rights that cannot lawfully be excluded.

Who is responsible for your data

PH Peptides is the data controller for the personal information collected through this website. You can reach us at any time by email at phpeptides@mail.co.uk, by post at the trading address shown above, or using the contact form on our home page.

Information we collect

When you place an order we collect your name, email address, phone number, and delivery address, together with the details of your order. When you contact us we keep your name, email address, and the content of your message so that we can reply.

How and why we use it

We use your details to process, fulfil, and communicate about your order, to answer your enquiries, and to keep accounting records. Our lawful bases under the UK GDPR are performance of a contract (processing your order), legitimate interests (running our business and replying to enquiries), and legal obligation (record keeping). We do not use your data for marketing. We do not sell, rent, or share your personal data with third parties for their own purposes; order details are shared only with the delivery provider as necessary to ship your order, and with the service providers that host this website and send our emails. Payment is arranged directly between you and us by email instruction; we do not store card details.

Cookies and local storage

This website does not use advertising or analytics cookies. Your age confirmation and the contents of your cart are stored locally in your own browser so that you are not asked again on every page. You can clear this at any time through your browser settings.

Retention and your rights

Order records are retained only as long as necessary for order fulfilment, accounting, and any legal obligation. You may request access to, correction of, erasure of, or restriction of your personal data, or object to our processing of it, at any time through the contact form on our home page. If you are unhappy with how we have handled your data you may complain to the Information Commissioner's Office (ico.org.uk).